Security & privacy

Privacy

When you buy from me, I keep a note of your name, email address, delivery address and other basic information. I also keep a note of which items you've bought from me, so that I can deal promptly with any queries or problems. I don't keep a record of your credit or debit card details.

I usually keep copies of any e-mail correspondence between us. This helps me keep track of any problems or concerns you've had, and helps me to monitor and improve my products and services.

I don't share your information with any person or organisation except as is necessary for the operation of my own mailing list. You may unsubscribe from my mailing list at any time by clicking the unsubscribe link, or by sending an email request to me.

I don't see the bank, credit and/or debit card information which you enter at the online checkout, so I cannot and do not pass on these details or any other information to anyone for any reason. If you give me your card details in a telephone or email order I destroy them securely as soon as the transaction is complete. I don't keep the information on file or pass it to anyone for any reason.

Payment Security

When you buy through my web site you can choose whether to pay by credit or debit card using the secure checkout. Your card details will be encrypted and I don't see your card details.

As an alternative, if you prefer, you are welcome to pay with Paypal. It's best to plan your order and then email or telephone me so I can make the arrangements. Under normal circumstances, I can usually arrange this within about 4 hours from receiving your telephone or email order.

Finally, you are also welcome to telephone your order and make a payment using your credit or debit card by phoning the details to me on +44 (0)20 8941 0441. Your card details will be securely destroyed as soon as the transaction is complete.