This privacy policy sets out how Susan Holton Knitwear uses and protects any information which is supplied by users of this website.

I am committed to ensuring that your privacy is protected. If you provide information by which you can be identified when using this website, such information will only be used in accordance with this privacy statement.

This privacy policy is important because by visiting this website, you are accepting and consenting to the practices I describe in the policy and the use of cookies described in this policy.

From time to time it may be necessary to change this privacy policy, for example, if I am required to make changes by law. If I make such changes, I will do this by updating this page. It is important that you check this page from time to time to ensure that you are happy with any changes.

This security, privacy and cookies policy is effective from 20th February 2018.

What information do I collect and how do I use the information I collect?

Purchases
When you make a purchase, I may collect the following information:

  • Your name
  • Your email address
  • Your postal address
  • Details of your purchase

I use this information to enable me to complete and deliver your order efficiently and securely, and deal promptly with any queries.

VIP mailing list
If you join my VIP mailing list, I may collect the following information:

  • Your name
  • Your email address

Postal mailing list
If you join my postal mailing list, I may collect the following information:

  • Your name
  • Your postal address

I use this information to send you details of my events, offers, news, and occasional surveys, in line with the information I gave you when you joined my list.

There is an unsubscribe link on every marketing email I send so it is easy for you to unsubscribe, and you can do this at any time.

I give clear contact details on every postal mailing so you can easily unsubscribe from future postal mailings.

If you respond to one of my mailings, for example by requesting tickets for one or more of my events, I may keep a note of this so I know which mailings, events etc are of interest to you.

This helps me to tailor the content of my website as well as the content of any future mailings so I can make them more interesting, helpful and relevant.

The information I collect may also be used for my internal record keeping and for improving my products and services.

I never sell or pass on any customer details to any organisation unless I am required by law to do so, for example, to Government bodies such as the Inland Revenue.

Safeguarding your personal information

Except as described in this privacy policy, I will not pass your information to any third party for marketing or any other purposes unless I am required by law to do so.

I will not add you to my mailing list when you make a purchase on my website unless I have your express authority to do this.

You can give this authority by clicking the ‘subscribe to our mailing list’ check box on the checkout page or, if you prefer, send me an email asking to join the mailing list. There are also a number of places on this website where you can join.

If you have previously agreed to receive postal or email mailings from me you may change your mind at any time by writing or emailing to me, or by clicking the unsubscribe link on an email.

You may request details of personal information which I hold about you under the Data Protection Act 1998 and the GDPR. If you would like a copy of this information please write to me at Susan Holton Knitwear, PO Box 257, East Molesey, Surrey KT8 9WL.

If you believe that any information I hold on you is incorrect or incomplete, please write to the address in the paragraph above, or email me. I will promptly correct any information which is found to be incorrect.

You may, if you wish, request that information I hold on you be completely deleted from our records. Please write to the address in the paragraph above, or email a clear instruction to me if you wish me to do this. I will be happy to delete all information except that which I am required to retain by law (such as details of purchases made).

Security

I am committed to ensuring that your information is secure. For this reason, I keep only the minimum amount of information, I keep it for the shortest length of time and I keep it in the most secure way I can. In order to prevent any unauthorized access or disclosure, I have put in place physical, electronic and managerial procedures to safeguard and secure the information I collect.

 

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Links to other websites

Susan Holton Knitwear’s website may contain links to other websites of interest. However, once you have used these links to leave my website, you should note that I do not have any control over that other website. This means that I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the websites in question.

Security on Susan Holton Knitwear's website

Susan Holton Knitwear's website is protected by a technology that secures the connection between your computer and the website you are visiting. This technology is called Secure Sockets Layer (SSL). When you visit my website you see the padlock symbol in the address bar, which ensures that you can access a constant, secure connection on every page of my website.

  • My website’s pages are encrypted with 2048 bit SSL encryption. 
  • My website is hosted at Squarespace.
  • Because of the encryption on my website, neither Squarespace nor I receive, see nor store any customers’ card or payment data.

You can find Squarespace’s privacy policy at https://www.squarespace.com/privacy

Squarespace is based in the US and is certified under the *EU-US Privacy Shield Framework*.

The *EU-US Privacy Shield* program provides for safe transfer of data to and from the US. Click here if you would like to know more.

Payment security on Susan Holton Knitwear's website

The checkout pages on my website are protected by SSL (‘Secure Sockets Layer’) to keep my customers’ payment card data safe and secure. The checkout pages on my website are Level 1 PCI compliant and use 128 bit SSL encryption.

Payments can be made on my website using credit or debit card. I don't see the bank, credit or debit card information which you enter at the checkout, so I cannot and do not pass on this information to anyone for any reason.

Card payments on my website are processed by Stripe. Stripe is a widely used secure payment gateway, encrypted through the Payment Card Industry Data Security Standard (PCI-DSS), which is an international standard for safe card payment processes by companies such as Visa, Mastercard, American Express etc.

Because of the encryption on my website, I do not receive, see or store any customers’ card or payment data.

You can find Stripe’s privacy policy at https://stripe.com/gb/privacy and https://stripe.com/privacy-shield-policy

Stripe is based in the US and is certified under the *EU-US Privacy Shield Framework*.

The *EU-US Privacy Shield* program provides for safe transfer of data to and from the US. Click here if you would like to know more.

Paypal

As an alternative, if you prefer, you are welcome to pay with Paypal. It's best to plan your order and then email or telephone me so I can make the arrangements. Under normal circumstances, I can usually arrange this within about 4 hours from receiving your telephone or email order.

Telephone orders

You are welcome to email or telephone your order to me, and to make your payment using your credit or debit card by telephoning the details to me on +44 (0)20 8941 0441. Your card details will be securely destroyed immediately on successful completion of the transaction. I don't keep any card or financial information on file.

Mailing list security

If you join my VIP mailing list via a form on my website the data is securely transmitted to and stored by a specialist data processing company called Mailchimp. As with my website, Mailchimp is protected by SSL encryption. I prepare and send my emails to my VIP mailing list using the secure Mailchimp portal.

You can find Mailchimp’s privacy policy at https://mailchimp.com/legal/privacy/

Mailchimp is based in the US and is certified under the *EU-US Privacy Shield Framework*.

The *EU-US Privacy Shield* program provides for safe transfer of data to and from the US. Click here if you would like to know more.


About cookies, and how we use them


This cookie policy was updated 28-5-18

What is a cookie?

A cookie is a small file sent by web servers to web browsers, which is placed on your computer's hard drive. Cookies may have a number of functions - they can help me analyse my web traffic, they can let you know when you visit a particular site - some cookies remember your choices and preferences.

Cookies allow web applications to respond to you as an individual. Your browser (eg Chrome, Firefox, Safari etc) can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

  • Cookies are used by nearly all websites and do not harm your system.
  • A cookie does not give me access to your computer nor does it give me access to any identifiable information about you.
  • By not blocking cookies and continuing to browse you are authorising the use of cookies as described in this cookie policy.

If you would like to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse some or all cookies.

If you use your browser settings to block all cookies (including essential cookies) you may not be able to access or use some or all of this and many other websites.

How does Susan Holton Knitwear use cookies?

This website uses cookies to track how visitors use it. This helps me to collect and analyse data about visitors to this website, it helps me to understand which pages are popular, etc. Because this data is available to me I can improve my website, make it easier to use, provide better and more interesting information for visitors to my website, etc. The data I receive from cookies does not identify you to me.

Different types of cookies

Cookies are either: 

Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data; 

or

Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. This cookie can be read by the website that created it when you visit that website again. This helps me to know whether someone is a first time visitor or a repeat visitor to my website – but I cannot tell who the visitor is nor can I contact them. I use persistent cookies for analytics from my website host: Squarespace (you can find more about Squarespace above) and for Google Analytics (you can find out more about Google Analytics below).

Cookies can also be categorised as follows

Strictly necessary cookies: These cookies are essential to enable you to use this website effectively, such as when browsing or buying a product, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing nor for knowing or remembering where you have been on the internet.

Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

 

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Google Analytics cookies

Susan Holton Knitwear uses Google Analytics to analyse how this website is used – such as identifying popular pages, etc. Google Analytics generates statistical and other information in the form of online information about how my website is used using cookies which are stored on users’ computers. The data is anonymous – I cannot tell how a particular individual is using my website nor does it identify you to me.

You can find Google’s privacy policy at http://www.google.com/privacypolicy.html

Google is based in the US and is certified under the *EU-US Privacy Shield Framework*.

NB The *EU-US Privacy Shield* program provides for safe transfer of data to and from the US.


You can choose to accept or decline cookies

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of websites you visit.

How to refuse cookies

Most browsers allow you to refuse cookies if you wish. At the time of writing, this is how to do it:

  • In Internet Explorer you can refuse all cookies by clicking ‘Tools’, ‘Internet Options’, ‘Privacy’ and selecting ‘Block all cookies’ using the sliding selector.
  • In Firefox you can adjust your cookies settings by clicking ‘Tools’, ‘Options’ and ‘Privacy’.
  • In Safari you can refuse all cookies by clicking ‘Preferences’, ‘Privacy’, and select ‘Block all cookies’.

NB Blocking cookies will have a negative impact on the usability of this and most other websites.